Old Forge Hardware Internet Sales Return Policy
All returns must be made within 30-days of original purchase.
All returns must be made with original sales receipt.
All returns must be made in new and unused condition with labels attached.
If a product arrives to you defective please contact OFH Returns regarding an exchange or possible refund.
Individual items sold within a set, such as items within a gift basket, cannot be returned for a refund. If you want to inquire about exchanging these individual items due to sizing or defect you should contact OFH Returns.
The buyer is responsible for all shipping charges for returned and exchanged items.
The buyer is responsible for packaging returned items appropriately to ensure that they arrive undamaged.
Any questions regarding this return policy should be directed to OFH Returns.
Old Forge Hardware Shipping Policy
Most items ordered from The Old Forge Hardware website are normally shipped the same business day. Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day.
The Old Forge Hardware currently ships by UPS (United Parcel Service). UPS shipping charges are calculated in real time with UPS’s web site, using actual weight of items, shipping distance from Old Forge, New York, and the published UPS rates for the shipping method selected (ground, air, etc.) A nominal charge is added for the packaging materials, labor and handling. Due to problems on our server and UPS’s web site, the calculated shipping cost is occasionally, although rarely, wrong and The Old Forge Hardware reserves the right to correct such mistakes.
All UPS shipments are insured for damage and missing packages by UPS. The Old Forge Hardware is not responsible for any physical damage to products by the shipping company. The Old Forge Hardware is NOT responsible for any loss or damage due to packages left at your doorstep by UPS drivers.
oldforgehardware.com is the web site of Old Forge Hardware.
Our postal address is:
104 Fulton Street
PO Box 248
Old Forge, NY 13420
Phone: (315) 369-6100
Fax: (315) 369-6120
We can be reached via e-mail at: [email protected]
For each visitor to our Web page, our Web server automatically recognizes the consumer’s domain name and e-mail address (where possible).
We collect the e-mail addresses of those who communicate with us via e-mail, information volunteered by the consumer, such as survey information and/or site registrations, but no information on consumers who browse our Web page.
The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site, but is not shared with other organizations for commercial purposes.
However, Old Forge Hardware or authorized representatives of Old Forge Hardware and this website may be required to disclose personal information in connection with law enforcement, fraud prevention, regulation, and other legal action or if we reasonably believes it is necessary to do so to protect ourselves, our customers, or the public.
This website may contain links to other Web sites that are not operated by us. We are not responsible for the privacy practices of the Web sites that we do not operate.
With respect to cookies: We do set cookies to increase site functionality. We do not store any personally-identifiable information in those cookies.
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address or writing to us at the above address.
We do not make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting.
We do not make our customer e-mail list available to other reputable organizations whose products or services we think you might find interesting.
If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by sending us e-mail at the above address or writing to us at the above address.
With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses. We will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. We will use for these new purposes only data collected from the time of the policy change forward.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by sending us e-mail at the above address or writing to us at the above address.
Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them.
Consumers can access this information by sending us e-mail at the above address or writing to us at the above address. Consumers can have this information corrected by sending us e-mail at the above address or writing to us at the above address.
With respect to security: We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you’re online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses, state or local chapters of the Better Business Bureau, state or local consumer protection office, The Federal Trade Commission by phone at 202.FTC-HELP (202.382.4357) or electronically at http://www.ftc.gov/ftc/complaint.html.